Return Policy

Refund, Replacement & Cancellation Policy

At Mijoo Skincare, every order goes through a strict quality check and verification process before dispatch to ensure product accuracy and safety. Our process includes:

  • Verification of ordered products before packing

  • Parcel weight checks to avoid dispatch discrepancies

  • Inspection of product condition, seals, and packaging

  • Secure packaging to minimize transit damage

As skincare and personal care products are hygiene-sensitive items, opened or used products cannot be returned. However, refunds or replacements may be offered in case of damaged, expired, or incorrect products.

Important:
To request a refund or replacement, customers must provide:

  • An uncut unboxing video

  • Clear product images

Claims without valid proof may not be accepted.

1. Eligibility for Refund or Replacement

You may request a refund or replacement if:

  • You received the wrong product

  • The product was damaged during delivery

  • The product was expired upon delivery

Please report any issue within 48 hours of delivery.

Requests raised after the allowed timeframe may not be accepted.

2. Refund & Replacement Policy

  • Refunds are processed only after verification of the claim.

  • Shipping charges are refundable only in cases of damaged, expired, or incorrect products.

  • Shipping charges are not refundable if the customer refuses delivery without a valid reason.

  • Replacement requests are subject to product availability.

Refund Timelines

  • Prepaid Orders: Refunds are processed to the original payment method within 7 working days.

  • COD Orders: Refunds are processed to the customer’s bank account or wallet within 14 working days.

Exchange / Replacement Process

To request a refund or replacement, email us within 48 hours of delivery with:

  • Order Number

  • Invoice Number

  • Details of the issue

  • Unboxing video and product images

Products approved for exchange must be returned in original packaging along with:

  • Customer name and address

  • Order number

  • Package contents

Once received and verified, replacement requests are processed within 48 hours. Please allow 1–10 working days for completion.

Note: Gift boxes, promotional products, and free gifts are not eligible for refund or exchange.

3. Cancellation Policy

  • Orders can only be cancelled before dispatch.

  • Once shipped, orders cannot be cancelled.

  • Customers may refuse delivery if the package appears damaged or tampered with.

Please inspect your parcel at the time of delivery.

If the outer packaging is damaged or opened, kindly reject the delivery immediately.

Claims related to transit damage may not be accepted if delivery is accepted despite visible package damage.

4. Dispatch Details

  • Orders are usually processed within 48 working hours.

  • Dispatch timings: Monday to Saturday, 10:00 AM – 6:00 PM (excluding public holidays).

  • Orders are shipped through authorized delivery partners.

For support or complaints, contact us at:

Email: info@mijooskincare.com

Important Notes

  • Claims without proper proof may not be considered.

  • Mijoo Skincare reserves the right to approve or reject refund/replacement requests after verification.

  • Refund timelines may vary depending on banking/payment partners.