FAQ

Frequently Asked Questions (FAQs)

  • What is Mijoo?

    Mijoo is your trusted destination for authentic Korean skincare. We curate a wide range of premium products straight from Korea, combining innovative beauty science with traditional skincare rituals—designed to give your skin the glow it truly deserves.

  • Are your products 100% authentic?

    Yes, absolutely. At Mijoo, authenticity is non-negotiable. Every product is sourced directly from trusted Korean brands and official distributors. We do not deal in grey-market or counterfeit items.

  • Are your products suitable for Indian skin types?

    Yes! Korean skincare is known for its gentle formulations and focus on hydration, which makes it ideal for all skin types, including Indian skin. We offer a variety of products that cater to oily, dry, sensitive, and acne-prone skin.

  • How do I know which products are right for me?

    We offer detailed product descriptions, usage tips, and skin-type recommendations on each product page. You can also contact our customer support for personalized guidance based on your skincare concerns.

  • Do you offer product samples?

    Yes, we often include complimentary samples with orders so you can try new products before purchasing full sizes. Keep an eye out for special promotions too!

  • What payment methods do you accept?

    We accept all major credit/debit cards, UPI, net banking, and Buy Now. All payments are securely processed.

  • Do you offer Cash on Delivery (COD)?

    Yes, we offer COD for most locations across India. A small fee may apply, and availability can depend on your area pin code.

  • How long will my order take to arrive?

    Orders are typically delivered within 3–7 business days depending on your location. You’ll receive a tracking link once your package is shipped.

  • Do you ship internationally?

    Currently, we ship only within India. We’re working on expanding soon—stay tuned!

  • What is your return and refund policy?

    Due to hygiene concerns, we accept returns only for damaged, defective, or incorrect items. Please report any issues within 48 hours of delivery with photos and order details. For more, visit our Returns & Refunds Policy.

  • Can I cancel or modify my order after placing it?

    Orders can be cancelled or modified only if they haven’t been shipped yet. Reach out to us as soon as possible at support@mijoo.in for assistance.

  • How can I contact customer care?

    You can email us at info@mijooskincare.com. Our customer service team is available Monday to Saturday, from 10:00 a.m. to 6:00 p.m.

  • Do you offer discounts or loyalty rewards?

    Yes! Sign up for our newsletter to receive exclusive discounts and offers. We’re also working on a loyalty program to reward our regular customers—coming soon!

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